Terms of service

Last updated: 11 November 2026

About us

This website (pawharbour.com.au) is operated by EXECUITIVE CHAUFFEURS PTY LTD (ABN 94 686 060 042), trading as Paw Harbour ("we", "us", "our"). By browsing the site or placing an order, you agree to these terms.

Your consumer rights

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Where these terms are inconsistent with those rights, those rights prevail.

Products and pricing

We try to describe and photograph products accurately. Colours and sizes may vary slightly from the images shown.
All prices are in Australian dollars (AUD). Shipping costs are shown at checkout and in our Shipping Policy.
If a product is listed at an obviously incorrect price because of an error, we may cancel the order and give you a full refund.
Always supervise your pet with new toys and accessories, and check items regularly for wear.

Orders

Your order is an offer to buy. A contract is formed when we confirm your order by email.
We may decline or cancel an order (for example if an item is out of stock or we suspect fraud). If we do, we will refund any payment in full.

Payment

Payments are processed securely through Shopify and its payment partners. We do not store your full card details.

Delivery, returns and refunds

Delivery is covered by our Shipping Policy, and returns and refunds by our Refund Policy.

Privacy

We handle your personal information as described in our Privacy Policy.

Website content

Content on this site (text, logos and graphics) belongs to us or our suppliers and may not be copied without permission.

Liability

To the extent permitted by law, and subject to your rights under the Australian Consumer Law, we are not liable for indirect or consequential loss arising from your use of this website or our products.