Shipping policy

Last updated: 11 November 2026 (delivery times updated)

Where we deliver

Paw Harbour currently delivers to addresses within Australia only. Most items can go to PO Boxes and Parcel Lockers; some large or bulky items cannot, and we will let you know if that applies to your order.

Shipping costs

• Free standard shipping on orders of $79 or more.
• $9.95 standard shipping on orders under $79.

All prices are in Australian dollars (AUD).

Processing and delivery times

• Orders are usually processed and dispatched within 1–2 business days.
• Items stocked in Australia (marked “Ships from an Australian warehouse” on the product page): after dispatch, delivery usually takes 2–5 business days to metro areas and 4–8 business days to regional and remote areas.
• Items shipped from our overseas warehouse (marked “Ships from our overseas warehouse” on the product page): please allow 7–15 business days for delivery.
• If your order contains more than one item, they may arrive in separate parcels.

Delivery times are estimates and can be affected by public holidays, peak periods such as Christmas, and weather events.

Remote areas

A small number of remote postcodes (for example some island and outback communities) cannot be serviced by our couriers for certain items. If your address is affected, we will contact you before dispatch and either arrange delivery with you or give you a full refund.

Tracking

Once your order ships, you will receive an email with tracking details.

Lost or delayed parcels

If your tracking has not updated for 5 business days, or your parcel shows as delivered but you have not received it, email us at justdoitbro1234@gmail.com. We will investigate with the carrier and arrange a replacement or refund where appropriate.

Incorrect address

Please double-check your address at checkout. If you notice a mistake, contact us as soon as possible — we can only update the address if the order has not yet been dispatched.